![]() This simple method will often fix the problem. Make sure the device is correctly connected to the Router and give it a few minutes to reconnect. Switch your Router off and on again at the wall and reboot the computer, phone or tablet you're Connecting from.If yes, then you know that the problem isn’t a power outage. Check to see if other household devices in your area have power.This will indicate if you have reached your data cap and need to purchase a data booster to get back online. Check your online Mweb Account for usage details.If you didn’t receive a notification, you can also check the outages section of the Help Centre for issues in your area.In these cases, we will automatically notify you when the fault is detected and when it is resolved. Our systems are capable of detecting certain outages automatically and linking them to the affected customers.What should you do if you're experiencing connection problems? 1. If you are on a Capped product, you may have run out of your monthly data allocation. This could be caused by lightning or Eskom power failures. ![]() Power problems are a common cause of Router instability. If your Router regularly restarts on its own or stops responding it may need to be replaced. Sometimes Routers can run out of resources like memory and stop responding, or they may not come back online correctly after an outage. ![]() While this seldomly happens, it may also be a widespread outage due to the central Router or a major link that failed. The cause may vary from a cable break or network equipment failure in your neighbourhood. This is when a network infrastructure experiences some type of failure that impacts its customers. Here are 4 of the most common reasons you can’t connect: 1. Our team has put together a useful guide that will explain how you can resolve common Internet issues. You will be sent SMS’s and emails to tell you when your product is active.We know that there’s nothing more frustrating than wanting to check your emails or watch the latest episode or season of your favourite series, only for you to experience Internet issues. Once the installer has completed your installation, Mweb will activate your service.How many devices can I connect at once?. ![]() There are no installation or connection costs and you don’t need a router.
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